Return orders can only be processed within 15 days after invoicing of the order.

Please follow the steps below to generate the return order request:

1. Login with your credentials

2. Open order history page

3. Search the order referring to the article(s) to be returned

4. Open Order Detail by clicking View Order Detail button

5. Click on Return Order Request link in top right corner

6. Select the article(s) and quantity to be returned

7. Choose required return reason and specify return reason in the “remarks” field  to proceed

8. Enter Account Holder, IBAN number and Swift Code to proceed

9. Validate the details and click on Complete button to generate a pdf file

10. Send PDF file to customer support e-mail: ecommerce@suedwollegroup.it